Digital Transformation

Digital transformation is not just moving all processes into a digital format.

Disruption is a force that is changing the corporate landscape like no other. Today’s organisations are not just being driven to transform to meet the demands of digital. With the recent wave of disruption that has left many in its wake, firms now frequently find themselves competing with players outside their own industry.

Does your organization have a clear digital strategy?

Successful organizations operate with a clear business direction, using a vision and roadmap that define the way forward. Without these crucial strategic instruments, businesses would focus only on solving today’s problems and fail to create continuous value for their stakeholders. But! does your organization have a clear digital strategy? The answer, most likely, is “no.” 

 

Considering that technology and innovation are increasingly interwoven into the very fabric of most businesses, markets and societies. New digital solutions offer an opportunity to improve how organizations compete and create a foundation for outperforming rivals near and far.

Our Transformation Framework

  • Digitizing Customer Experience

    Consumers today are expecting better experience and companies need to improve all customer digital touch-points. To achieve that, digital marketing, omni-channel experience and customers insights analysis should be strategised.

  • Digitising Products and Services

    Companies today can identify which products a customer has historically purchased; now, better analysis can be performed. You can understand what complementary products do similar customers buy or who have a similar purchasing history.

  • Digitising Operation

    By analyzing customer activities, it is possible to predict their usage of a business’s products and their level of satisfaction, enabling organizations to anticipate customer needs before they even make them clear and before problems arise.

  • Digitising Organisation

    Organisation itself needs to adapt internally especially how it's operate and collaborate together. Equipping digital skills to employees and seek for new digital talents are essential to compete and thrive in this fast-changing landscape.

What we will do

Developing a digital vision and build new business models based on digital opportunities.

The overall goal of this service is to upskill the existing team in your organisation to “think digitally”, increase analytics and business intelligence visibility, reduce reliance on paperworks, and personalize, simplify, and improve interactions with the customers.

 

We will start from analyzing current digital processes. Then, providing an overview of recommended actions and implementation plan as well as supporting the implementation of defined actions until go-live.

Depending on clients current digital status, our working process is generally consists of 4 action items;

 

  • Assemble dedicated team to contribute to the success of the project. At least 3 people to participate including our digital transformation consultant, internal IT personnel and internal decision maker.
  • Defining and planning client’s digital transformation roadmap. Various experts and specialist will join forces to execute the plan.
  • A various choice of digital solutions may be already in place, we will utilise those tools to help clients increase operational efficiency.
  • We may recommend suitable digital tools that fulfil your transformation needs and assist you until go-live.

What can you expect

A recommended approach to jumpstarting your organisation’s digital transformation journey.

As the unprecedented disruption is happening fast, as many well-known incumbents will attest. Succeeding in this volatile environment requires not only a thorough understanding of what disruption is and how to deal with it. Even more importantly, you must know how to disrupt others. Here are something you can expect from our digital transformation service.

 

  • A deep understanding of current challenges
  • Digital transformation roadmap and action plan
  • Implementation of digital transformation practises
  • Recommendation of addtional technology solutions that suits your goals
  • Scaling digital practices across organisation

Talk to our consultant

Let’s discuss your digital transformation roadmap.

Case Studies

Digitising Automotive Finance

The automotive industry has a rich history of innovation, but many auto finance players still operate with antiquated legacy processes developed decades ago. How can we improve these poor customer journey experience? Let's find out.